Frequently Asked Questions
Everything you need to know about your Tres Colori jewelry experience.
How long does it take to create my custom jewelry?
Since each piece is handcrafted to your specifications, please allow 7-10 business days for production before your order is shipped.
What materials do you use for your jewelry?
We use high-quality materials including 14K Gold, 925 Sterling Silver, and premium Gold Plating to ensure your pieces are durable and beautiful.
Do you offer international shipping?
Yes, Tres Colori ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I return a personalized item?
Because personalized items are made specifically for you, they are non-refundable. However, if there is a manufacturing defect, please contact us within 30 days for a replacement.
How should I care for my Tres Colori pieces?
To maintain the shine, avoid contact with harsh chemicals, perfumes, and water. Store your jewelry in a dry place and clean it gently with a soft microfiber cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.